Refund Policy

We offer a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To start a return, please contact us at support@monoia.com.

If your return is accepted, we'll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

For any questions about returns, feel free to reach out to us at support@monoia.com.

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Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong product. We'll evaluate the issue and make it right.

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Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

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European Union 14-Day Cooling-Off Period

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification. As with our standard return policy, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

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Refunds

We will notify you once we've received and inspected your return, and let you know if the refund has been approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@monoia.com.

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Contact Us

To return your product, you please contact us first

Email: support@monoia.com